Service Improvement – Top 10 Tips
Service Improvement is not a new concept.
Organisations have talked about improving their IT support environment for many years and countless initiatives
have started. Sadly, many improvement programs fail. Even more frustrating is that it is often for the same
reasons. Avoid the glorious failures using my 10 top tips picked up in over 20 years in the IT business.
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Sin - the route to service improvement
success
People are the key to success in
every service improvement initiative bar none. People can make it work, people can make it fail. Understanding people and
what drives them is a key skill for every would-be service manager but ITIL tells us little or nothing about this. One answer
comes from a surprising source - Sin.
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